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Tour Sales FAQ Tour Sales FAQ

Why should I book with you?

What background and experience do you have?

We are experts on tours around the world. Our team is comprised of people that have developed, managed, and delivered tours for decades. In fact, our team has well over 100 years of collective experience in this field or work. We are completely committed to providing you the best tours at the best prices so you will fully enjoy your travel experiences.

How do I know my tours will be high quality?

We utilize a very comprehensive process to select, develop and deliver tours for our customers. In selecting and developing tours, we only use the highest quality local operators and guides. These operators and guides are evaluated on a wide array of topics including expertise, experience, logistics, tour size, tour pace, quality of the tour components, availability and many more. Once a tour is operational, we utilize a strict quality assurance program to ensure the tour quality remains at a very high level. If it does not, we will quickly stop offering it to our customers. We have very low tolerance for customer service issues.

Do you offer a "lowest price guarantee"?

YES. We guarantee that our prices are the lowest you can find. If you find a lower price for a tour we offer, we will match it.

Do you offer a money back guarantee?

YES. We guarantee the quality of our tours. We are so confident you will enjoy your experience that, in the event you don't, we will provide you compensation up to and including a FULL REFUND.

Do you offer multiple ways to book with you?

Yes. You can book on our website which we believe is the best website in the tour business. Our customers consistently tell us that shopping for and purchasing tours on our site is easy and enjoyable. If you'd rather speak with a person to book your tours we offer that service too. Just call the number at the top right of this page and we will be happy to help you.

What makes your website better than others?

We believe there are many things that make our website the best in the tour business. You can easily find tours in the places you are going. We offer comprehensive information on every tour in a clean and easy to understand format. We don't clutter our screens with advertisements and other unimportant information that can make shopping and buying confusing. We present specials offers and discounts in a clear way so you can get the best deals. We also let you see customer feedback on tours and similar tours they liked to help you make the best decision.

How many tours do you have?

We offer thousands of tours in hundreds of destinations worldwide. From New York City to Rome to Tokyo and everything in between, we offer tours in all around the world. Our focus is not just the number of tours we offer but the variety and quality of those tours. Take a city tour in London, enjoy a scenic boat ride in Venice, go wine tasting in Tuscany, or experience a zip line in Mazatlan. We have tours for nearly every interest.

What is the benefit of booking with you before I arrive in my destination?

Booking with us in advance allows you to get the tours you really want without the risk of encountering sold out tours if you wait until you get there. The best tours do tend to sell out a few days before the tour date so we strongly encourage our customers to book in advance.

What sort of information do you provide me on tours?

We provide comprehensive information on all our tours. This includes a very detailed description of the tour, the duration, the tour starting points you can choose from (many tours pick up from the local hotels), recommended dress, any restrictions, customer reviews, and similar tours our customers have enjoyed.

Do you offer tours to groups of people?

Yes. We offer tours to all group sizes. If your group is 20 or more people we can often make special arrangements that will further enhance your experience.

Do you offer 24/7 support for travelers?

Yes. We know that when you are travelling you want to make sure you have all the support you need in the event you encounter a problem. We provide that support. In addition to giving you all the information on our Local Contact, we also provide you a 24/7 emergency hotline.

I want to book. How does it work?

Can I book on your website?

Yes. Our website has been designed to make shopping for and purchasing tours easy and enjoyable. We offer thousands of tours in hundreds of locations worldwide.

Can I book over the telephone?

Yes. Feel free to call us to book tours. Our Tour Experts are happy to assist you. Our call center is open Monday-Friday 9:00am-6:00pm EST. The telephone number is shown at the very top of this page. If you are a traveling customer that has experienced a problem, we provide 24/7 emergency telephone support. Our emergency number is provided on your electronic ticket.

How do I know which tours are available in my destination?

Simply select a country and city on our website and you will see all of the great tours we offer in that destination.

How do I know the dates and times that are available for a tour?

When you select a tour, you will be asked to enter the date you are interested in. When you do that, our system will allow you to choose from the available tour times on that date.

How long are the tours?

The duration of each tour is displayed in the information provided for that tour on our website.

Where do the tours start from and end?

The starting and ending points differ by tour. Some start at a single location while others pick-up from local hotels. The starting and ending point for each tour is displayed in the information provided for that tour on our website.

What is a "Wish List" and how do I put tours in it?

Our "Wish List" allows you to keep track of the tours you are interested in. When you see a tour you like, simply click on "Add to My Wish List". You can then come back to our website at a later time and click on "My Wish List" on the top of our homepage to see your list. If you're ready to buy some or all of those tours you can do so.

When will I see tours in my Shopping Cart?

After you select a tour, enter in the required information (such as date, time and number of participants), and click "Add to Cart" you will see tours in your Shopping Cart.

Do you offer special prices or deals?

Yes. We offer special prices and deals in nearly all of our destinations worldwide. These specials and deals tend to change so to see them, select a country and city. When the list of available tours appears, you will see a special note in the tour picture saying "Special Offer". The standard price and special price will also be displayed.

Do you offer children's prices?

Yes. Many of our tours offer children's prices. When you select a tour that offers child pricing you will be asked to enter the number of children. The price per child will then be displayed.

Can I book more than one tour in a destination?

Yes. Most of our customers book multiple tours to get a range of experiences in their destination. Our website makes it easy to buy as many tours as you'd like. When you have your first tour in your shopping cart, simply click on "Continue Shopping" to look at more tours.

Are there discounts for booking more than one tour?

All of our tours are discounted so unfortunately we are unable to offer additional discounts.

How far in advance can I book my tour?

If a tour appears on our website and the date you enter shows availability, you can book it. We typically have dates available at least 18 months in advance.

Can I book a tour when I get to my destination?

We do not recommend this. In many cases, the best tours sell out a few days before the tour date. We strongly suggest you book the tours you want before you travel to your destination.

How do I know what to wear for a tour?

For each of our tours we provide a section called "Recommended Dress". This section provides helpful information on what to wear and bring to fully enjoy your tour.

How do I know if there are any restrictions for a tour?

For each of our tours we provide a section called "Restrictions". This section provides helpful information on any restrictions that may apply to a tour such as weight, height, age, or mobility restrictions.

Are your tours handicapped accessible?

Some of our tours are handicapped accessible while others are not. This information is provided in the "Restrictions" section of the tour description.

What forms of payment do you accept?

We accept many forms of payment including Visa, MasterCard, American Express, Discover and PayPal. If you would like to use another form of payment not listed here, please call us.

What currencies can I buy in?

Our tours are offered in multiple currencies including the US Dollar, British Pound and Euros. To see the various currencies and to select one, go to the top right corner of our website and click on the "Currency" button.

How do I know that my credit card information is safe on your site?

Our website provides a very high level of financial safety and security for our customers. Our website has a secure SSL certificate which provides industry standard data encryption of financial information.

What is the Card Verification Number (CVV) on my credit card?

The Card Verification Number (CVV) on your credit card or debit card is a 3 digit number on Visa, MasterCard and Discover credit and debit cards and a 4 digit number on American Express credit or debit cards. On Visa, MasterCard and Discover cards, the CVV is the 3 digit number appearing just right of your credit card number on the back of the card. On American Express cards, the CVV is the 4 digit number appearing above and to the right of the credit card number on the front of the card.

Under what name will my purchase be charged on the credit card statement?

Your tour purchase will appear under the name TourSales on your credit card statement.

When do I receive confirmation of my booking?

You will receive an email confirmation of your booking within 24 hours of your purchase. The confirmation will be sent to the email address you enter when you book your tours.

When do I receive the electronic ticket for my booking?

You will receive your electronic ticket via email within 72 hours of your purchase. The electronic ticket will be sent to the email address you enter when you book your tours. You can also check the status of your order by clicking on "Order Status" which appears on top right corner of our homepage. If your order is complete, you can print your electronic ticket from here.

What do I do with my electronic ticket?

Your electronic ticket must be printed and brought to your tour. If you do not have your electronic ticket, you will not be able to take your tour.

Do I have to print my electronic ticket?

Yes. Your electronic ticket must be printed and brought to your tour. If you do not have your electronic ticket, you will not be able to take your tour.

If I don't have a printer to print my electronic ticket, what should I do?

Please call us so we can determine if an alternative approach is possible. For example, we may be able to email your electronic ticket to your hotel who can print it for you.

How do I find the departure location for my tour?

Your electronic ticket will provide detailed instructions on where your tour starts. The electronic ticket also includes our Local Contact's telephone number as well as our 24/7 emergency hotline.

Do I need to confirm my bookings with the Local Tour Provider when I arrive at my destination?

For some tours you must confirm your bookings with the Local Tour Provider 24 hours in advance of your tour. If this is required, your electronic ticket will say so and provide the Local Tour Provider's contact information.

Do children need identification too?

No. Children do not require photo ID.

What is your cancellation policy?

Tours cancelled more than 7 days before the date of the tour are fully refundable. Tour cancelled 7 days or closer to the tour date are non-refundable.

Do I need a Passport, Visa or some other form of identification?

Not all of the tour participants require a photo ID. The customer that made the booking (the person whose name appears on the booking) must have a passport or other valid photo ID in order for all of the participants to take the tour.

What happens if the price of my tour changes between the time I booked and the date of the tour?

If the price of your tour goes up between the time you booked and the date of the tour you will not be charged the additional amount. If you see that the price of your tour goes down between the time you booked and the date of the tour, we will refund you the difference.

I want to modify or cancel my booking.

Can I change the number of people on my booked tour?

Yes. If you want to add people to your tour, the easiest way to do this is to place another booking for the additional people on the same date and time as the original tour. If you want to decrease the number of people on a tour and your tour is more than 7 days away, please call us and we will assist you. If you want to decrease the number of people and your tour is 7 days or less away, unfortunately you are within the non-refundable period.

Can I change the date of my booked tour?

If your tour is more than 7 days away, yes, you can change the date of your booking. Please call us and will we assist you. If your tour is 7 days or less away, unfortunately you will be unable to change the date because you will be in the non-refundable period.

Can I change the time of my booked tour?

If your tour is more than 7 days away, yes, you can change the time of your booking. Please call us and will we assist you. If your tour is 7 days or less away, unfortunately you will be unable to change the time because you will be in the non-refundable period.

Can I change my booked tour to another tour?

If your tour is more than 7 days away, yes, you can change your booked tour to another tour. Please call us and will we assist you. If your tour is 7 days or less away, unfortunately you will be unable to change your booked tour to another tour because you will be in the non-refundable period.

How do I correct the names on my booking?

Please call us and we will assist you with this.

I want to cancel my tour. What is your cancellation policy?

Tours cancelled more than 7 days before the date of the tour are fully refundable. Tour cancelled 7 days or closer to the tour date are non-refundable

If I am delayed for my tour start time, what happens?

Please call the Local Contact on the number provided on your electronic ticket as soon as you k now you will be delayed. The Local Contact may be able to delay the tour however, in the event they cannot, unfortunately you will be within the 7 day cancellation period and your tour will be non-refundable.

What happens if there is bad weather the day of my tour?

If there is bad weather the day of your tour, please call the Local Contact on the number that appears on your electronic ticket. The Local Contact will tell you whether or not the tour is still operating. If the tour is not operating, you will receive a full refund. If the tour is operating, the tour is non-refundable because you will be within the 7 day cancellation period so we are hopeful you will participate.

What happens if the Local Tour Provider cancels on the day of the tour?

If the Local Tour Provider cancels the tour, you will receive a full refund.

Do you have a phone number I can call if I need to make changes the day of the tour?

Yes. Please call the Local Contact on the number provided on your electronic ticket.

I need a refund of my tour. How do I get it?

Please call us on the number that appears on the top right corner of this page.

My electronic ticket says I need to confirm my tour with the Local Contact 24 hours in advance of my tour. I am arriving at my destination within 24 hours of my tour so I can't do that. What should I do?

We suggest you call the Local Contact (on the number that appears on your electronic ticket) before you leave for your destination.

Where do you have tours?

Where are your tours?

We have tours in hundreds of destinations around the world on every continent except Antarctica (we hope to add that soon!). To see all of our destinations, go to the homepage a click on "Destinations".

How many tours do you have?

We offer thousands of tours in hundreds of destinations worldwide. From New York City to Rome to Tokyo and everything in between, we offer tours all around the world.

How do I know my tours will be high quality?

We utilize a very comprehensive process to select, develop and deliver tours for our customers. In selecting and developing tours, we only use the highest quality local operators and guides. These operators and guides are evaluated on a wide array of topics including expertise, experience, logistics, tour size, tour pace, quality of the tour components, availability and many more. Once a tour is operational, we utilize a strict quality assurance program to ensure the tour quality remains at a very high level. If it does not, we will quickly stop offering it to our customers. We have very low tolerance for customer service issues.

Do you offer a money back guarantee?

YES. We guarantee the quality of our tours. We are so confident you will enjoy your experience that, in the event you don't, we will provide you compensation up to and including a FULL REFUND.

I have a question regarding a specific tour.

What dates are available for this tour?

When you select a tour, you will be asked to enter the date you are interested in. If the tour is available on that date, you will then be able to select tour times. If the date is not available, you will receive a message saying the tour is not available.

What times are available for this tour?

When you select a tour, you will be asked to enter the date you are interested in. When you do that, our system will allow you to choose from the available tour times on that date.

Where does the tour start from?

The starting and ending points differ by tour. Some start at a single location while others pick-up from local hotels. The starting and ending point for each tour is displayed in the information provided for that tour on our website.

Where does the tour end?

The starting and ending points differ by tour. Some start at a single location while others pick-up from local hotels. The starting and ending point for each tour is displayed in the information provided for that tour on our website.

Does this tour pick-up from my hotel?

The starting and ending points differ by tour. Some start at a single location while others pick-up from local hotels. The starting and ending point for each tour is displayed in the information provided for that tour on our website.

I'm not staying in a hotel. Does this tour pick up from private residences or other locations?

Some tours pick up from private residences or other locations that are close to the tour location. If a tour picks up from local private residences or other locations you will have the ability to type in a location when you book the tour. If the tour does not provide the ability to type in a location (meaning you must select a location) then the tour does not pick up from private residences or other locations.

Does this tour pick up from the airport?

Some tours pick up from the local airport. If a tour picks up from the airport you will have the ability to type in the airport name. If the tour does not provide the ability to type in the airport name (meaning you must select a location) then the tour does not pick up from the airport.

Do I need a Passport, Visa or some other form of identification?

Not all of the tour participants require a photo ID. The customer that made the booking (the person whose name appears on the booking) must have a passport or other valid photo ID in order for all of the participants to take the tour.

How do I know what to wear for a tour?

For each of our tours we provide a section called "Recommended Dress". This section provides helpful information on what to wear and bring to fully enjoy your tour.

How do I know if there are any restrictions for a tour?

For each of our tours we provide a section called "Restrictions". This section provides helpful information on any restrictions that may apply to a tour such as weight, height, age, or mobility restrictions.

Is this tour handicapped accessible?

Some of our tours are handicapped accessible while others are not. This information is provided in the "Restrictions" section of the tour description.

I am travelling in a group. Do you offer group discounts?

If you are travelling in a group of more than 20 people we may be able to provide you a group discount depending on the tour you book. For further information, please call us at the number listed at the top right of this page.

Does this tour operate on holidays?

If the tour does not operate on certain holidays, those restrictions will be displayed in the information provided on the tour.

Can I book this tour when I get to my destination?

We do not recommend this. In many cases, the best tours sell out a few days before the tour date. We strongly suggest you book the tours you want before you travel to your destination.

How far in advance can I book?

If a tour appears on our website and the date you enter shows availability, you can book it. We typically have dates available at least 18 months in advance.

I am not sure of my travel date. Can I book a tour and decide on the date later?

Unfortunately you cannot book a tour and decide on the date later. We need to know the date of your tour in order to determine if it is available or not and then to confirm it for you.

Are there discounts for booking more than one tour?

All of our tours are discounted so unfortunately we are unable to offer additional discounts.

Can I customize this tour?

We have the ability to customize many of our tours to meet specific interests. Feel free to call us on the number shown at the top right of this page.

When do I receive confirmation of my booking?

You will receive an email confirmation of your booking within 24 hours of your purchase. The confirmation will be sent to the email address you enter when you book your tours.

When do I receive the electronic ticket for my booking?

You will receive your electronic ticket via email within 72 hours of your purchase. The electronic ticket will be sent to the email address you enter when you book your tours. You can also check the status of your order by clicking on "Order Status" which appears on top right corner of our homepage. If your order is complete, you can print your electronic ticket from here.

Some of the participants (or children) do not have photo ID. What do I do?

Not all of the tour participants require a photo ID. The customer that made the booking (the person whose name appears on the booking) must have a passport or other valid photo ID in order for all of the participants to take the tour.

The names on our booking are different from those on our Photo IDs. Is this a problem?

No this will not be an issue if you have another valid ID that has the name you used to book the tour. If you do not have another ID with this name, please call us.

I need directions to the departure location.

Your electronic ticket will provide detailed instructions on where your tour starts. The electronic ticket also includes our Local Contact's telephone number as well as our 24/7 emergency hotline.

What do I do with the electronic ticket?

Your electronic ticket must be printed and brought to your tour. If you do not have your electronic ticket, you will not be able to take your tour.

Do I need a Passport, Visa or some other form of identification?

Not all of the tour participants require a photo ID. The customer that made the booking (the person whose name appears on the booking) must have a passport or other valid photo ID in order for all of the participants to take the tour.

I am having some trouble with my booking.

How do I access my electronic ticket?

You will receive your electronic ticket via email within 72 hours of your purchase. The electronic ticket will be sent to the email address you enter when you book your tours. You can also check the status of your order by clicking on "Order Status" which appears on top right corner of our homepage. If your order is complete, you can print your electronic ticket from here.

How do I know my booking was processed?

You will receive an email confirmation of your booking within 24 hours of your purchase. The confirmation will be sent to the email address you enter when you book your tours. Next, you will receive your electronic ticket via email within 72 hours of your purchase. The electronic ticket will be sent to the email address you enter when you book your tours.

I have not received my electronic ticket. What should I do?

You should receive your electronic ticket via email within 72 hours of your purchase. If you do not, PLEASE CALL US on the number that appears at the top right of this page. Do not leave for your tour without your electronic ticket.

I have not received a reply to my emails. Who can I contact?

Feel free to call us on the number that appears at the top right of this page.

Is my credit card information safe?

Yes. Our website provides a very high level of financial safety and security for our customers. Our website has a secure SSL certificate which provides industry standard data encryption of financial information.

It has been 24 hours and I have not received my booking confirmation. What should I do?

Please call us on the number that appears at the top right of this page.

It has been 72 hours and I have not received my electronic ticket. What should I do?

If you have not received your electronic ticket within 72 hours of your booking, please click on "Order Status" which appears on the top right corner of our homepage. If your order is complete, you can print your electronic ticket from there. If it says your order is still processing, please call us on the number that appears at the top right of this page.

I am leaving for my trip soon and I will not have access to my emails. How do I receive my electronic ticket?

Please call us so we can determine if an alternative approach is possible. For example, we may be able to email your electronic ticket to your hotel who can print it for you.

My electronic ticket says I need to confirm my tour with the Local Contact 24 hours in advance of my tour. I am arriving at my destination within 24 hours of my tour so I can't do that. What should I do?

We suggest you call the Local Contact (on the number that appears on your electronic ticket) before you leave for your destination.

The website is slow. Can this be improved?

The speed of our website is almost entirely dictated by your internet connection speed. If you have a slow connection and have become frustrated, please call us and we can book your tours over the telephone.

What do I do if my booking is not completed?

If your booking is not completed you will not see a confirmation screen thanking you for your booking. If you do not see this screen, feel free to book the tour again. You will not be double charged.

Can I book this tour when I get to my destination?

We do not recommend this. In many cases, the best tours sell out a few days before the tour date. We strongly suggest you book the tours you want before you travel to your destination.

Can you send me a brochure?

Given the thousands of tours we offer, it is very difficult to create brochures. Instead, all of our tour information can be found on our website.

Is there another way to book than online?

Yes, feel free to call us and one of our Tour Experts will be happy to help you.

I don't have or own a credit card. How can I book?

Credit or debit cards are the only form of payment we accept.

Can I book more than one tour at a destination?

Yes. Most of our customers book multiple tours to get a range of experiences in their destination. Our website makes it easy to buy as many tours as you'd like. When you have your first tour in your shopping cart, simply click on "Continue Shopping" to look at more tours.

What happens if the price of my tour changes between the time I booked and the date of the tour?

If the price of your tour goes up between the time you booked and the date of the tour you will not be charged the additional amount. If you see that the price of your tour goes down between the time you booked and the date of the tour, we will refund you the difference.

Some of the participants (or children) do not have photo ID. What do I do?

Not all of the tour participants require a photo ID. The customer that made the booking (the person whose name appears on the booking) must have a passport or other valid photo ID in order for all of the participants to take the tour.

I want to book a group.

Do you sell tours to groups of people?

Yes. We offer a wide range of tours and special arrangements for groups of 20 or more guests. Feel free to call us on the number at the top right of this page for more information.

How do I get a quote for a group?

Please call us on the number at the top right of this page and we will be happy provide you a quote.

Can I get a discount if I book more than one tour?

All of our tours are discounted so unfortunately we are unable to offer additional discounts.

Do you offer customized tours for groups?

Yes. Please call us on the number at the top right of this page and we will be happy to discuss customization options with you.


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